Privacy Policy

This Privacy Policy explains how Linguistic Voyage processes personal data in connection with its website, course inquiries, small-group language courses, tutoring-related services, and online or classroom booking activities.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may collect identification and contact details, inquiry and enrolment information, level screening responses, course preferences, timetable choices, payment-related records, and communications sent through the website, by phone, email, contact form, or online consultation. We may also process technical data such as device, browser, and usage information when users visit the site or use online lesson tools.

The categories of data collected depend on how users interact with our services.

How We Collect Data

We receive personal data from users when they make a course inquiry, request level screening, arrange group and timetable matching, confirm course terms, enrol, or participate in scheduled lessons and progress reviews. We also obtain data from booking and payment interactions, and from limited technical logs generated by the website and online service tools.

Some information is provided directly, while other information is created during bookings, lessons, and site use.

Types of Cookies

We may use essential cookies to support site operation, preference cookies to remember basic settings, and limited analytics cookies to understand how the site is used. If online lesson tools or booking functions rely on session cookies, those cookies are used only for the relevant service flow and are not intended to track users across unrelated sites.

Cookie use is kept to standard operational and analytical purposes.

Cookie Controls

Where cookies or similar technologies are used, users may manage them through browser settings and, where available, on-site preference controls. Some cookies are necessary for basic site functions, while disabling others may affect form handling, session continuity, or embedded online lesson features.

Browser settings and device controls can be used to limit non-essential cookies.

User Rights

Your Rights

Depending on the circumstances, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. Where we rely on consent, it may be withdrawn for future processing, subject to legal or operational limits.

Available rights depend on the nature of the data and the applicable legal basis.

Requests

How to Make a Request

To help us process a rights request, we may ask for information needed to verify identity and locate the relevant records. If a request cannot be fully granted, we will explain the main reason where appropriate and permitted by law.

Requests may require reasonable verification before we act on them.

Data Retention

Retention of Data

We retain personal data for the period needed to manage inquiries, enrolments, course administration, payments, support, and legal compliance. When data is no longer required, we delete it or anonymise it, unless a longer retention period is needed for accounting, dispute handling, or another lawful obligation.

Records are kept only for as long as needed for the stated purpose or legal duty.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices, or legal requirements. The revised version will apply from its stated effective date, and we may provide notice on the website or through another reasonable channel when a change is material.

The policy is reviewed when our processing practices or legal obligations change.

How We Use Data

We use personal data to respond to inquiries, assess starting level, match participants to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice and progress review, process payments, maintain records, operate the website, and meet legal and accounting obligations. We may also use limited technical data to secure the site, prevent misuse, and improve basic service reliability.

Processing is limited to what is relevant for running the website and course services.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and online lesson delivery. These recipients may process data only as needed to perform their functions for us and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are selected for their role in delivering the service.

Legal Disclosure

We may disclose personal data when required to comply with applicable law, a valid court order, or a lawful request from a public authority. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our users, staff, or operations.

Legal disclosure is limited to what is necessary in the circumstances.

Email contact

[email protected]

Telephone

+41 78 324 17 99

Postal address

Route du Jorat 24, 1073 Savigny

Privacy contact